Return and Money-Back Guarantee

At Dollcini, it is important to us that the return process is transparent, simple, and fair. The information below contains the procedure for exercising the 14-day right of withdrawal for online purchases, the conditions of returns, and the rules for refunds.

14-day withdrawal without giving a reason

In the case of an online purchase, the consumer is entitled to withdraw from the contract without giving a reason.

The withdrawal period is calculated from the day the goods are received by the consumer or a third party designated by the consumer other than the carrier, and lasts 14 calendar days.

In the case of an order consisting of multiple products delivered at different times, the period starts on the day the last product is received.

The right of withdrawal may also be exercised during the period between placing the order and receiving the product. No reason needs to be given for the withdrawal.

Notification of intent to withdraw

The intent to withdraw must be communicated to us by a clear statement. The easiest way to do this is to send an email to info@dollcini.hu .

Please include the following in the message:

• the order number;
• the buyer's name;
• the name of the product or products you wish to return;
• a clear statement of the intent to withdraw;
• in the case of cash on delivery payment, the bank details required for the refund.

Refusing to accept the returned parcel, or failing to collect the parcel from a parcel locker, does not in itself constitute a properly communicated withdrawal statement.

Return procedure

1. Indicate your intent to withdraw
   Send your withdrawal statement to info@dollcini.hu.
2. Pack the product securely
   Please pack the product together with all accessories, parts, instructions for use, and any other received add-ons that are to be returned.
   
   Use of the original packaging is recommended, but its absence does not in itself exclude the exercise of the right of withdrawal. At the same time, the buyer must ensure suitable packaging that protects the product from further damage during return transport.
   
   Please also indicate the order number inside the parcel.
3. Return the product within 14 days
   The product must be returned no later than within 14 days from the communication of withdrawal. The deadline is deemed to have been met if you hand the product over to the carrier before the 14-day period expires.
4. Return address
   • Addressee: Dollcini – Returns
   • Address: 1089 Budapest, Golgota u. 4., Building 203, Store 2029
   • Phone number: +36 30 110 6226

In-person drop-off is possible only after prior written arrangement, on working days between 09:30 and 15:30. The return address primarily operates as a warehouse and parcel processing point, not as a traditional retail premises.

Cost of return

In the case of withdrawal without giving a reason, the direct cost of returning the product is borne by the consumer, unless Dollcini has previously undertaken in writing to pay it.

The buyer is free to choose the courier service used for the return; however, we recommend using a trackable shipping method and keeping the proof of dispatch.

The direct cost of returning oversized products that cannot be returned by traditional postal or parcel delivery methods is also borne by the consumer. We provide separate information about the expected return shipping cost of such products on the relevant product page or before the order is placed.

Testing the product and depreciation

The consumer may inspect and test the product to the extent necessary to establish its nature, characteristics, and functioning.

The consumer is liable for depreciation resulting from use beyond what is necessary for the required inspection or testing.

Depreciation may result in particular from:

• actual, prolonged, or intended use of the product;
• cutting, tearing, breaking, deformation, or other mechanical damage;
• wear, fraying, scratching, or significant signs of use;
• dirt, stains, unpleasant odor, or improper cleaning;
• washing the product, chemical treatment, or unauthorized repair;
• non-factory stitching, gluing, repair, modification, or other intervention;
• missing parts, accessories, cushions, fasteners, or other add-ons;
• missing label, identification, instructions for use, or safety accessory;
• improper disassembly or assembly;
• further damage resulting from improper repackaging;
• any change in condition that makes the product unsafe to use, impossible to repair, or unsellable to another customer.

The condition of the returned product is examined individually in every case. If necessary, we prepare a photographic or video condition assessment.

When determining the amount of depreciation, we take into account in particular:

• the nature and extent of the damage;
• the replacement cost of missing accessories;
• the justified cost of cleaning, repair, or part replacement;
• the safe usability of the product;
• the condition of the product after repair and its resaleability;
• the actual residual value of the damaged product.

The documented amount of depreciation may be deducted from the amount to be refunded to the consumer. In the event of serious damage, incomplete return, or safety risk, the depreciation may be significant.

Refund

In the event of withdrawal, Dollcini will refund the amount due to the consumer no later than within 14 days of becoming aware of the withdrawal statement.

We may withhold the refund until:

• the returned product has arrived back to us; or
• the consumer provides indisputable proof that they have returned the product.

Of these two dates, we take the earlier one into account.

As a general rule, the refund is made using the same payment method as the original transaction.

• In the case of card payment: the approved amount will be refunded to the bank card used for the original payment.
• In the case of cash on delivery or bank transfer payment: please provide the full name of the bank account holder and the bank account number.

With the consumer's express consent, another refund method may also be used, provided that this does not result in any additional cost for the consumer.

Refund of the original delivery fee

In the case of withdrawal affecting the entire order, we also refund the fee for the least expensive standard delivery method related to the order.

If the consumer chose a delivery method other than the least expensive standard delivery method, with a higher fee or including extra services, we are not obliged to refund the resulting additional cost.

In the case of partial withdrawal, the original delivery fee is generally not refunded if it would have been incurred anyway in connection with delivery of the products kept by the consumer.

Products purchased with a coupon

If a coupon or discount was used, the basis of the refund is the amount actually paid for the product after the discount. Our detailed rules can be found in the General Terms and Conditions .

Gift wrapping

The refundability of the gift wrapping fee is assessed based on the circumstances of the performance of the service.

The fee for a gift wrapping service that has already been fully performed is not refunded if performance of the service began at the consumer's prior, express request, and the consumer acknowledged that after full performance of the service they lose the right of withdrawal relating to that service.

Defective, incomplete, or transit-damaged product

A warranty or guarantee claim arising from defective performance is not the same as withdrawal without giving a reason.

If the product arrived defective, incomplete, or damaged during shipping, please, if possible, report the problem without delay to info@dollcini.hu.

Please provide the following in the report:

• the order number;
• a detailed description of the defect or damage;
• photos or a video of the product and the packaging;
• in the case of shipping damage, the courier's report if possible.

Prompt reporting facilitates investigation of the case, but failure to do so does not in itself terminate the consumer's statutory warranty or guarantee rights.

We will examine the report, and in the case of a justified claim, we will take the necessary measures in accordance with the law. Dollcini bears the justified shipping, repair, or replacement costs necessary to satisfy a valid claim.

The detailed conditions of repair, replacement, price reduction, and termination of the contract can be found on the Warranty and Guarantee Terms page.

It does not in itself qualify as defective performance if, based on subjective judgment, the size, color, shape, feel of the material, or design of the product does not meet the buyer's individual expectations. In such cases, the consumer may exercise the 14-day right of withdrawal under the conditions set out in this notice.

Exceptions to the right of withdrawal

In the cases defined in Government Decree 45/2014. (II. 26.), the right of withdrawal without giving a reason may not be exercised. This may include in particular:

• a product manufactured on the basis of the consumer's instructions or at their express request, or clearly personalized;
• sealed goods which, for health protection or hygiene reasons, cannot be returned after being unsealed following delivery;
• goods which, by their nature, are inseparably mixed with other products after delivery;
• audio or video recordings or computer software in opened packaging;
• digital content not supplied on a tangible medium, if performance began with the consumer's express prior consent and the consumer acknowledged the loss of their right of withdrawal.

The hygiene exception may only be applied if the product was actually delivered in sealed packaging and the packaging was opened by the consumer. We provide separate information about the existence of the exception on the relevant product page.

Sample withdrawal form

Do you have further questions?
Contact our customer service at info@dollcini.hu, or visit the Contact page.

Effective: July 30, 2026
In matters not regulated in this notice, Government Decree 45/2014. (II. 26.), the Civil Code, and the applicable Hungarian and European Union consumer protection rules in force at all times shall apply.