General Terms and Conditions

General Terms and Conditions

Effective: from July 30, 2026 until revoked
Version: GTC-2026-07-30

These General Terms and Conditions (hereinafter: GTC) govern the conditions of purchasing in the www.dollcini.hu online store, as well as the related services provided by the online store.

Please read the GTC carefully before finalizing your order. By placing an order, the Customer declares that they have read and accepted the contents of the GTC. Simply browsing the website does not in itself create a sales contract.

1. Definitions and scope of the GTC

Seller / Service Provider: Dollcini Hungary Kft.

Customer: any natural person or organization who places an order in the Online Store.

Consumer: a natural person acting outside their trade, independent profession, or business activity.

Customer purchasing as a business: a person or organization who acts within the scope of their trade, independent profession, or business activity. Mandatory rights granted to consumers apply to a customer purchasing as a business only if expressly required by law.

A person may independently place an order in the Online Store only if they have the legal capacity required to conclude a contract. A minor Customer may purchase only with the consent of their legal representative.

These GTC apply to orders placed after their effective date. The GTC in force at the time the order is placed shall govern each individual order.

2. Seller's details

Company name: Dollcini Hungary Limited Liability Company
Short name: Dollcini Hungary Kft.
Registered office: 1054 Budapest, Honvéd utca 8. 1st floor 2nd door
Company registration number: 01-09-422001
Tax number: 32398092-2-41
Registering court: Company Court of the Budapest-Capital Regional Court
E-mail: info@dollcini.hu
Phone number: +36 30 110 6226
Website: https://dollcini.hu

The designation "Dollcini" is the trade brand name used by Dollcini Hungary Kft.

2.1. Logistics and returns handling intermediary

The Seller may use an intermediary for order processing, warehousing, packaging, shipment preparation, returns handling, servicing, and other administrative tasks.

The logistics, returns handling, and servicing tasks are currently performed on behalf of the Seller by MEGA DYNAMIC TECHNICAL Kft. at the following returns and service point:

Returns and service point:
1089 Budapest, Golgota u. 4., Building 203, Store 2029

The returns and service point is not the Seller's registered office and is not a traditional retail store. In-person administration or product drop-off is possible only after prior written arrangement. The use of an intermediary does not affect the Seller's contractual and statutory liability toward the Customer.

2.2. Hosting and online store platform provider

Shopify International Limited
Company registration number: 560279
Registered office: 2nd Floor, 1–2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
Website: https://www.shopify.com

3. Governing laws and code of conduct

Matters not regulated in these GTC shall in particular be governed by the applicable Hungarian Civil Code, and the applicable Hungarian and European Union legislation concerning electronic commerce services, consumer contracts, consumer protection, the sale of goods, and mandatory warranties.

The Seller has not submitted itself to the provisions of any separate code of conduct.

4. Purchase process and conclusion of the electronic contract

4.1. Product selection

The Customer may view the essential characteristics, price, available variants, and - where applicable - stock information of the products in the Online Store. The Customer may add the selected product to the cart after specifying the desired quantity and variant.

Product photos may also serve as illustrations. Minor differences in color or appearance resulting from display settings, lighting conditions, or manufacturing tolerances do not in themselves necessarily constitute defective performance, provided that the product complies with the description and legal requirements.

4.2. Cart and data verification

During the checkout process, the Customer provides billing, shipping, and contact details, selects the shipping and payment method, and then, before finalizing the order, may review and modify the provided information, the contents of the cart, and the total amount payable.

The Customer is required to provide true, accurate, and complete information. The Seller is liable for delays or unsuccessful performance resulting from incorrectly provided data only if this is attributable to the Seller.

4.3. Placing the order

Pressing the button labeled "Order", "Payment", "Place order", or one with equivalent meaning constitutes an order involving an obligation to pay.

The Customer's order is an offer to conclude a contract addressed to the Seller. Before placing the order, the Customer must accept these GTC and ознакомиться with the privacy and withdrawal information.

4.4. Automatic confirmation and conclusion of the contract

The system sends an automatic email confirming receipt of the order without delay. This automatic technical confirmation serves exclusively to confirm receipt of the order and in itself does not constitute acceptance of the offer.

If the automatic confirmation is not received by the Customer within 48 hours of sending the order, the Customer's binding offer expires. In such a case, please check the spam folder and the accuracy of the provided email address.

The sales contract is concluded when the Seller clearly communicates acceptance of the order in a separate email, or sends notification that fulfillment of the order has begun or that it has been handed over for delivery.

Before the contract is concluded, the Seller is entitled to reject the offer, in particular in the event of stock shortage, an obvious pricing or data error, incomplete customer details, an undeliverable shipping address, or circumstances indicating abuse. If a prepaid order is rejected, the Seller shall refund the amount paid without undue delay.

4.5. Language, form, and storage of the contract

The language of the contract is Hungarian. A contract concluded in the Online Store is an electronically concluded contract and does not qualify as a paper-based, individually signed contract.

The Seller retains the order data and related documents for the period necessary to fulfill the legal and accounting obligations applicable to it. The Customer may access the order data in the confirmation emails and - if they have a registered account - in their customer account.

The currently applicable GTC can be viewed, downloaded, and printed in the Online Store.

5. Product information, prices, and stock

The prices indicated in the Online Store are gross consumer prices in Hungarian forints, inclusive of value added tax. The product price does not include the shipping fee or the fees for any separately selectable services, unless the Online Store expressly indicates otherwise.

The total amount payable - including the price of the products, applied discounts, shipping fee, and other charges - is displayed before the order is finalized.

The Seller is entitled to change prices prospectively. A price change does not affect orders that have already been accepted.

5.1. Obvious pricing or data error

If an obviously incorrect price or other essential data appears in the Online Store - for example, due to a technical error, a price of 0 Ft, an exceptionally low price, or a price clearly incompatible with the product's usual value - the Seller shall inform the Customer of the correct data before the contract is concluded.

The Customer may then place a new order under the correct conditions. If the incorrectly indicated amount has been paid in advance, but the order has not been accepted by the Seller, the Seller shall refund the amount paid without undue delay.

5.2. Stock and substitute product

The stock data in the Online Store may be for information purposes only. If the ordered product is not available when the order is processed, the Seller shall inform the Customer accordingly. The Seller shall send a substitute product only with the Customer's prior consent.

6. Payment terms and invoicing

Information about the available payment methods, any payment fees, and the detailed payment terms can be found on the Payment Methods page.

The Seller does not directly access bank card details; payment processing is carried out by the relevant payment service provider under its own terms and conditions.

The Customer agrees that the Seller may send the invoice in electronic form to the email address provided during the order process or provide an electronic download option.

Ownership of the product remains with the Seller until the full purchase price has been paid.

7. Delivery and receipt

Detailed information about shipping methods, current fees, delivery areas, and expected delivery times can be found on the Shipping Information page.

The stated delivery time is generally an estimated period, unless the Seller has expressly undertaken a fixed performance deadline. The Seller shall, where possible, inform the Customer of any significant delay that comes to its attention.

The Customer is required to provide a shipping address and telephone number where delivery can be completed. Any change to the address or contact details must be reported as soon as possible; after dispatch, changes cannot always be ensured.

In the case of a consumer contract, the risk of damage generally passes to the Consumer when they, or a third party designated by them other than the carrier, takes possession of the product.

In the event of visible package damage, please, where possible, take a photograph and report the problem to the courier and the Seller. An on-site report or immediate notification facilitates the investigation, but its absence does not in itself terminate the Consumer's statutory rights.

7.1. Uncollected or refused shipment

Refusal to accept the shipment, failure to respond to the courier's notification, or failure to collect a shipment placed in a parcel locker does not in itself constitute a properly communicated notice of withdrawal.

In the event of repeated, unjustified refusal of acceptance or uncollected cash-on-delivery shipments, the Seller is entitled to restrict the cash-on-delivery payment method for future orders or require advance payment. The Seller may, within the limits of the law, enforce its justified and directly incurred additional costs.

8. The 14-day right of withdrawal without giving reasons

In the case of online purchases, the Consumer has the right to withdraw from the contract without giving reasons. In the case of the sale of goods, the withdrawal period is 14 calendar days, starting from the day on which the Consumer or a third party designated by them, other than the carrier, takes receipt of the product.

In the case of several products delivered at different times, the period begins on the day of receipt of the last product received. The right of withdrawal may also be exercised during the period between placing the order and receiving the product.

8.1. Communicating the withdrawal

The Consumer may communicate their intention to withdraw by an unambiguous declaration, primarily via the info@dollcini.hu email address. In the declaration, please provide the order number, the Consumer's name, and the name of the product to be returned.

The withdrawal period shall be deemed complied with if the Consumer sends their declaration before the expiry of the 14-day period.

8.2. Returning the product

The Consumer must return the product or hand it over to the Seller or to an intermediary authorized to receive it no later than 14 days from the communication of withdrawal. The deadline shall be deemed met if the product is handed over to the carrier before the expiry of the 14 days.

Return address:
Dollcini - Returns
1089 Budapest, Golgota u. 4., Building 203, Store 2029

We are unable to accept returned parcels sent cash on delivery. In the case of withdrawal without giving reasons, the direct cost of return shipment shall be borne by the Consumer, unless the Seller has undertaken this in writing in advance.

Use of the original packaging is recommended, but its absence does not in itself exclude the exercise of the right of withdrawal. The Consumer must package the product in such a way that it is adequately protected during return transport.

8.3. Refund

The Seller shall refund the amount due to the Consumer no later than 14 days from becoming aware of the withdrawal declaration.

In the case of a contract for the sale of goods, the Seller may withhold the refund until it has received the product back, or until the Consumer has provided conclusive proof that they have returned it. The earlier of the two dates shall be taken into account.

As a general rule, the refund shall be made using the same payment method as the original transaction. In the case of cash-on-delivery payment, the Consumer must provide the bank account holder's name and the bank account number.

In the event of withdrawal affecting the entire order, the Seller shall also refund the fee for the least expensive standard delivery method. If the Consumer chose a more expensive delivery method, the Seller is not obliged to refund the additional cost resulting from this.

In the event of partial withdrawal, the original delivery fee is not refunded if it would have been incurred anyway in connection with the delivery of the products retained by the Consumer.

8.4. Testing the product and depreciation

The Consumer may inspect and test the product only to the extent necessary to establish its nature, characteristics, and functioning.

The Consumer is liable for depreciation resulting from use exceeding the necessary inspection or testing. Depreciation may result in particular from actual use of the product, soiling, wear, cutting, tearing, breakage, deformation, improper cleaning, non-factory repair, sewing, gluing, or modification, as well as the absence of accessories, components, cushions, fastening elements, labels, or security elements.

The condition of the returned product shall be examined individually and in a documented manner by the Seller. When determining depreciation, the nature and extent of the damage, the replacement cost of missing accessories, the justified cost of necessary cleaning, repair, or replacement of parts, the safe usability, resaleability, and actual residual value of the product may be taken into account.

Documented depreciation may be deducted from the refundable amount. A damaged or incomplete condition does not in itself necessarily terminate the right of withdrawal, but may significantly reduce the amount to be refunded.

8.5. Exceptions to the right of withdrawal

The right of withdrawal without giving reasons may not be exercised in cases specified by law. Such cases may include in particular:

• a product manufactured based on the Consumer's instructions or at their express request, or clearly personalized;
• a product that deteriorates quickly or can only be preserved for a short time;
• a sealed product which, for health protection or hygiene reasons, cannot be returned after being unsealed following delivery;
• a product which, by its nature, is inseparably mixed with another product after delivery;
• unsealed audio or video recordings or computer software;
• digital content not supplied on a tangible medium, if performance has begun with the Consumer's prior express consent, and the Consumer has acknowledged the loss of their right of withdrawal;
• a service fully performed, if performance began at the Consumer's prior express request, and the Consumer acknowledged that they would lose the right of withdrawal relating to that service after full performance.

The hygiene exception may be applied only if the product was actually delivered in sealed packaging, and the Consumer opened the sealed packaging. The Seller provides separate information on the relevant product page.

Detailed information about the full withdrawal process, returns, depreciation, and the model withdrawal form can be found on the Returns and Refunds page.

9. Coupons, discounts, and gift products

Coupons, automatic discounts, bundle offers, and other promotions may be available in the Online Store from time to time. Separate conditions may apply to a given promotion; in the event of any discrepancy, the conditions published in advance for the specific promotion shall apply.

• A coupon does not qualify as cash, cannot be redeemed for cash, and - in the absence of different information - cannot be combined with another coupon or discount.
• A coupon may be used only during the advertised period, for the specified products, customer group, and under the specified conditions.
• In the event of withdrawal, the basis for the refund is the amount actually paid for the product, reduced by the discount.
• In the case of an order discount applied to multiple products, the discount shall be apportioned proportionally among the affected products, unless the promotion terms define another clear and lawful settlement method.
• In the case of partial withdrawal, a discount linked to a minimum order value may be recalculated only if this was clearly stated in the terms of the relevant promotion before the order was placed. Recalculation may not limit the Consumer's mandatory rights.
• If a gift product is included with the discount and, as a result of withdrawal, the promotion conditions are no longer met, the gift product must also be returned. Failing this, the Seller may, within the limits of the law, take into account the previously communicated value of the gift product in the settlement.
• An individually issued, one-time-use coupon - especially a coupon provided as part of complaint handling or individual compensation - is not automatically reissued in the event of withdrawal.
• The Seller may amend the terms of coupons and future promotions or close the campaign. The amendment does not affect orders that have already been accepted.

10. Gift wrapping service

Gift wrapping is an optional supplementary service available for an additional fee, which as a general rule may be used for standard packages measuring up to 38 × 45 × 5 cm. For oversized products - in particular suitcases, furniture, baby cots, and other oversized goods - the service may not always be available.

The Seller checks the availability of the service during order processing. If the selected product cannot be wrapped within the scope of the service, the Seller shall inform the Customer and refund the service fee.

If the Consumer expressly requests that performance of the gift wrapping service begin before the expiry of the 14-day withdrawal period, and acknowledges that they will lose the right of withdrawal relating to that service after the service has been fully performed, the fee for the already fully performed service will not be refunded.

11. Defective performance, implied warranty, product warranty, and guarantee

The Seller performs defectively if the product at the time of performance does not comply with the quality requirements specified in the contract or by law.

In the event of defective performance, the Consumer may be entitled under the applicable laws to implied warranty, product warranty, and - in the case of the relevant products - mandatory or voluntary guarantee rights.

Where the statutory conditions are met, the Consumer may request repair or replacement, or in certain cases may be entitled to a proportionate price reduction or termination of the contract. The feasibility and order of the specific claim must be assessed based on the nature of the defect, the statutory conditions, and proportionality.

Damage or malfunction is not considered defective performance by the Seller if it is demonstrably caused after delivery of the product, in particular as a result of improper use, overloading, impact, cutting, tearing, incorrect assembly, inadequate maintenance, accident, external impact, non-factory repair, or modification.

Such a circumstance does not automatically terminate all of the Consumer's rights; it may affect only the assessment of the defect that is causally related to that particular circumstance.

In the event of damage to a product used by children, a baby cot, carrier, furniture, or another safety-related product, use of the product must be stopped immediately until the investigation is completed.

Detailed conditions can be found on the Warranty and Guarantee Terms page.

12. Complaint handling

The Customer may communicate complaints relating to the product, the order, delivery, or the Seller's activity via the following contact details:

E-mail: info@dollcini.hu
Phone: +36 30 110 6226
Postal address: Dollcini Hungary Kft., 1054 Budapest, Honvéd utca 8. 1st floor 2nd door

The Seller shall, where possible, promptly examine the verbal complaint and remedy it as necessary. If this is not possible, or if the Customer does not agree with the handling of the complaint, the Seller shall draw up a record in accordance with the law.

The Seller shall respond to the written complaint in writing, substantively, and in a verifiable manner, no later than within 30 days of receipt. If the complaint is rejected, the Seller shall provide reasons and information about the available legal remedy forums.

13. Consumer enforcement of rights

In the event of a consumer dispute, please first attempt to settle the dispute directly with the Seller's customer service.

13.1. Conciliation board

If direct consultation does not lead to a result, the Consumer may turn to the conciliation board competent according to their place of residence or stay. The body competent according to the Seller's registered office is:

Budapest Conciliation Board
Registered office: 1016 Budapest, Krisztina krt. 99. III. floor 310.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone: +36 1 488 2131
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu

The Seller is subject to a statutory obligation to cooperate in conciliation board proceedings.

13.2. Consumer protection authority

In the event of a violation of consumer protection rules, the Consumer may also turn to the consumer protection organizational unit of the government office competent according to their place of residence. The authority competent according to the Seller's registered office is:

Government Office of Budapest Capital - Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/B.
Phone: +36 1 450 2598
E-mail: fogyasztovedelem@bfkh.gov.hu
Website: https://kormanyhivatalok.hu

The Consumer is also entitled to enforce their claim through the courts.

14. Data processing

The Seller processes personal data in accordance with the applicable data protection legislation. Detailed information on the purpose, legal basis, duration of processing, data processors, and the rights of data subjects is contained in the Privacy Notice .

15. Intellectual property

The content of the Online Store - including in particular texts, product descriptions, images, graphics, logos, layout, and databases - may be protected by copyright, trademark law, or other intellectual property rights.

Copying, reproducing, adapting, distributing, or publicly using the content for business purposes is prohibited without the Seller's or the rights holder's prior written consent, unless otherwise provided by law.

16. "Dóri" artificial intelligence-based chatbot

The "Dóri" chatbot available on the Online Store interface is an automated, artificial intelligence-based information system. The chatbot's purpose is to provide general assistance, in particular regarding product information, size and style advice, shipping information, and general shopping questions.

The chatbot's responses are automatically generated and may therefore contain inaccuracies or incomplete information. A chatbot response in itself does not constitute an individual contractual offer by the Seller, a contract amendment, a decision on a complaint, or acceptance of a warranty claim.

Please communicate notices of withdrawal, return requests, warranty or guarantee claims, complaints, address or order changes, and other individual administrative requests via the info@dollcini.hu email address or through another official communication channel of the Seller.

The provisions relating to the chatbot do not limit the Customer's mandatory rights and do not exempt the Seller from its statutory information or liability obligations. In the event of any discrepancy, these GTC, the verified information shown on the product page, and the customer service's written individual response shall prevail.

17. Amendment of the GTC and final provisions

The Seller is entitled to amend these GTC prospectively, in particular in the event of changes in legislation, authority practice, service processes, delivery, or payment systems.

The amendment does not retroactively affect contracts already concluded. Individual orders are governed by the GTC in force at the time the order is placed.

If any provision of these GTC is invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable mandatory legal provision.

These GTC are governed by Hungarian law, provided that the Consumer may not be deprived of such mandatory consumer protection provisions of the state of their residence as cannot be excluded by agreement.

Effective: from July 30, 2026
Version: GTC-2026-07-30